“You all did so much to relieve my anxiety and concerns with my knee replacement. I shall remember you with gratitude every time I walk the dog in the future. Thank you”
There are laws, including the General Data Protection Regulation (GDPR), which govern what information we collect and how we collect it. These laws are designed to protect your privacy as an individual. Sports Med Europe Ltd is committed to upholding these laws and being open and transparent about how we use information collected on our website, and how we contact you for marketing purposes, where you have opted-in.
How we use your information
In order to comply with any changes in the law or to offer a better user experience, we may update this policy periodically. You should check this page from time to time to ensure that you are happy with any changes.
Sports Med Europe Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, when using this website, it will only be used in accordance with this privacy statement.
Information we collect
Sports Med Europe Ltd is the data controller for information submitted through our website. If you provide Personal Information to us such as name, email address, phone number we will use it to process your enquiry and contact you with relevant information. This information may be visible to the website service providers (such as hosting), who are contracted to work on behalf of Sports Med Europe Ltd.
We may collect the following information on this website:
- name, title, or any other information you provide
- contact information such as email address and phone numbers
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or specific initiatives
You may also choose to opt-in to hear from us by email about our latest news, events, health education and information about our services. This can be done through the website. We will only add you to our mailing list where you have told us to do so. You can unsubscribe at any time.
Information we do not collect
We will not request or collect the following information on any section of this website:
- Clinical data that identifies you personally, such as your private medical history
- Data that reveals confidential data about your own clinical activities, such as your patient profiles or lists
- Any other data that might compromise patient safety or confidentiality
What we do with the information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping and database maintenance
- To improve our services using statistics in anonymous aggregate
- To send emails or make other communications (on an opt-in basis in accordance with the UK Data Protection Act 1998) which we think you may find interesting using the email address and other details you have provided
- From time to time, we may also use your information to contact you for market research purposes. Such contact will be strictly optional and imposes no obligation. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Can I decline or remove cookies?
Yes. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
To find out how you can you modify and control cookies, visit this information page on the ICO website. You can choose to accept or decline cookies.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
As with any website, you should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or release your personal information to third parties under any conditions, unless we have your permission or are required by law to do so.
Accessing or updating personal information we hold about you
We store and handle all personal information we hold about you according to the rules laid down by the law and the codes of practice which govern information processing.
You can find out what information we hold about you by contacting us through this website and we will provide you with a copy of what we have on record. There will be no charge for this facility.
If you believe that any information we are holding about you is wrong or incomplete, please contact us and we will amend any information found to be incorrect.
You may contact us at any time to unsubscribe from any of our services or to request that we remove your details from our records.
Our Digital Marketing
You will only receive marketing information from us where you have indicated consent to receive it. We pay for advertising on Google (Google Adwords), where we provide relevant content based on search terms. We also use Facebook, paying for targeted adverts about specific relevant content. You can unsubscribe from any marketing delivered by us at any time by contacting us.
Web Analytics Software
This info is used to give us a better understanding of how people use the website.
We use analytics software to collect IP addresses of visitors to this website. We do so in order to reduce Click Fraud. We do not connect IP addresses with other behaviour or data. We do so as a Legitimate Interest.
Although we always endeavour to provide content on our website that is relevant and up to date, we cannot guarantee or provide any conditions or warranties that the information will be: current, secure, accurate, complete, and free from potentially harmful code or other mechanisms such as bugs or viruses.
While we provide a description of the clinical and other services offered by Sports Med Europe Ltd, individual advice should always be sought in a consultation with a medical professional.
Any loss or damage experienced by the user or any associate as a result of visiting or using the Sports Med Europe Ltd website will not be the responsibility of Sports Med Europe Ltd. This applies in all circumstances including where the loss or damage was predictable, arose in the normal course of events or where the organisation or its agents had been previously advised that the loss or damage was likely to occur.
Additionally, Sports Med Europe Ltd will not be held responsible for any direct, indirect or consequential losses; any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise; the use of this website and any websites that are linked to or from it; the inability to use this website and any websites that are linked to or from it.
This policy is effective from 01 May 2018.
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I thought you might like this news from a former patient to whom you gave a complete right knee replacement on 22nd June 2015 when I was 83. Your knee gave me no trouble at all and there was no pain or discomfort; I just did not notice it. It was a really memorable holiday and the weather was consistently fine. Thank you very much for making it possible for me to continue to enjoy the mountains.
Roger Birnstingl says |Read more testimonials
Excellent diagnosis and plan to extend the life of my knee, and consequently my skiing activities. Explanation of before, during and post op were spot on. My leg now better than I anticipated. Neil is very direct, which cuts through any waffle, and ensures you completely understand what to expect. Would thoroughly recommend.
John Cox says |Read more testimonials
My wife came under the care of Mr Bradbury after sustaining a severe knee injury earlier this year. From the outset Neil and his team have provided prompt attention with excellent care thoughout; both technically in terms of her injury but he has also demonstrated a very caring attitude so thank you.
Kevin says |Read more testimonials
It is exactly 7 months since my operation. This last week I skied every day and find that I ski better than last year with the sore knee. Thank you for making this possible. Your very grateful patient.
Roger says |Read more testimonials